Showroom Team Lead: Part-time

KEY ACCOUNTABILITIES:
– Responsible for providing exceptional and seamless client experience to all (Location) Showroom clients.

RESPONSIBILITIES:
– Help achieve daily goals in order to drive sales and maintain client service
– Focus on driving key metrics to meet revenue expectations
– Assist with the execution of daily operational requirements including: floor management, staff breaks and daily schedule management
– Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a head of store
– Hold staff accountable for metric-based goals and drive results through key performance indicators to drive key company metrics and meet revenue expectations
– Held accountable for personal metric-based goals
– Daily management of detailed client appointment calendar to ensure every client’s satisfaction and excellent experience                                                                                                                                – Ensure clients experience is both seamless and unforgettable by leading by example and managing team in the moment to uphold Indochino‘s client experience standard
– Expected to manage client issues with professionalism, tact and bottom-line point of view
– Expected to bring feedback, ideas, and information forward to elevate merchandise and operational efforts
– Acts as one of the subject matter experts on fit, product, and client experience at Indochino both online and offline
– Assists Head of Store in training and onboarding new Style Guides