Indochino | Multiple Position Available
Team Lead – Part-time
KEY ACCOUNTABILITIES:
Responsible for providing exceptional and seamless client experience to all (Location) Showroom clients.
RESPONSIBILITIES:
- Help achieve daily goals in order to drive sales and maintain client service
- Focus on driving key metrics to meet revenue expectations
- Assist with the execution of daily operational requirements including: floor management, staff breaks and daily schedule management
- Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a head of store
- Hold staff accountable for metric-based goals and drive results through key performance indicators to drive key company metrics and meet revenue expectations
- Held accountable for personal metric-based goals
- Daily management of detailed client appointment calendar to ensure every client’s satisfaction and excellent experience
- Ensure clients experience is both seamless and unforgettable by leading by example and managing team in the moment to uphold Indochino’s client experience standard
- Expected to manage client issues with professionalism, tact and bottom-line point of view
- Expected to bring feedback, ideas, and information forward to elevate merchandise and operational efforts
- Acts as one of the subject matter experts on fit, product, and client experience at Indochino both online and offline.
- Assists Head of Store in training and onboarding new Style Guides
REQUIREMENTS:
- Help achieve daily goals in order to drive sales and maintain client service
- Focus on driving key metrics to meet revenue expectations
- Assist with the execution of daily operational requirements including: floor management, staff breaks and daily schedule management
- Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a head of store
- Hold staff accountable for metric-based goals and drive results through key performance indicators to drive key company metrics and meet revenue expectations
- Held accountable for personal metric-based goals
- Daily management of detailed client appointment calendar to ensure every client’s satisfaction and excellent experience
- Ensure clients experience is both seamless and unforgettable by leading by example and managing team in the moment to uphold Indochino’s client experience standard
- Expected to manage client issues with professionalism, tact and bottom-line point of view
- Expected to bring feedback, ideas, and information forward to elevate merchandise and operational efforts
- Acts as one of the subject matter experts on fit, product, and client experience at Indochino both online and offline.
- Assists Head of Store in training and onboarding new Style Guides
Please send a copy of your resume to Stephen.Gay@Indochino.com.
Style Guide – Part-time
KEY ACCOUNTABILITIES:
A Style Guide is an expert on Indochino style, design, quality, and service, who drives business by providing an exceptional customer experience to all new and existing clients while also supporting the overall operational needs of the showroom.
RESPONSIBILITIES:
- Provide consistent personalized service to every customer to meet their individual needs
- Reach and exceed all metric-based goals, including appointment numbers, sales targets, AOV and conversion
- Build strong, lasting relationships on behalf of Indochino with high value customers in Vancouver to increase high value client base
- Maintains a positive, respectful, professional work environment
- Provide feedback, ideas, and new initiatives to Retail Operations Manager, and have a voice on how we continue to build the showroom concept at Indochino
- Assist retail operations department and marketing department in all retail initiatives in the showroom
- Solve problems with initiative, by asking questions, and by not waiting for someone to do it for you. Be an entrepreneur!
REQUIREMENTS:
- Strong selling skills, passion for menswear, and experience working in a clientele-based environment
- Customer service oriented with a natural desire to care for the needs of others
- Strongly identifies with the Indochino brand and wants to help grow the Showroom concept
- Strong problem-solving ability coupled with excellent time management and organizational skills
- Deep desire to put drive & effort into your work
- Knowledge about men’s tailoring, pattern design, garment alterations, and fabrics preferred
Please send a copy of your resume to Stephen.Gay@Indochino.com.