If you see or experience anything you consider to be unusual or unsafe, we earnestly request that you report it immediately to one of our Guest Assistance personnel so we can address the issue quickly. To report something, please use the Call For Assistance station; contact a Guest Assistance team member you see; or, telephone the Guest Assistance office, 24 hours a day, at (614) 416-7001.
Our Guest Assistance personnel are many in number and are committed to making your visit with us a pleasant one. They are here to help you with minor inconveniences you may encounter as well as to assist you, and our tenants, in matters of health and safety.
We call our security officers Guest Assistance personnel. Our Guest Assistance personnel wear white shirts with dark blue uniform pants and have silver and gold badges pinned to their shirts. They are equipped with shoulder radios. Guest Assistance personnel walk all areas of the property as well as monitor activity in common areas via security cameras. They respond to your requests for assistance from the Call For Assistance stations located throughout the property.
The Guest Assistance personnel are ready to assist you in the event of the following problems:
Our Call For Assistance stations are illuminated from above by a blue light and are welcome for your use in non-emergency situations if, for example, you simply have questions about how to get from one place to another or need assistance of any kind. Pressing the button on the Call For Assistance box will connect you by voice with Easton’s Guest Assistance dispatch center.