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Key Holder - Full-Time

Tory Burch

Drive the Business & Deliver Results
Achievement of personal sales and metric goals.
Build and maintain new and existing customer relationships.

Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume, following the standards of our clienteling philosophy.

Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.

Be Buddy/Team Player
Lead by example and model behavior that reflects the company’s core values.

Appropriately manage conflict and take ownership for your part in the team dynamic.

Demonstrate a high degree of maturity and integrity.
Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Create The Customer Experience
Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.

Demonstrate strong use of selling skills.

Ensure a high level of customer service through extensive product knowledge and product ownership.

Take ownership for the transformational experience in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships.

Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.

Have a thorough understanding and use of the technology tools that support the customer experience

Represent the Brand
Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.

Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.

Contribute to maintaining all brand and operating standards to support brand consistency.

Assist in maintaining store presentation standards.

Leverage in-store technology to ensure every customer’s experience is transformational.

Operational Excellence
Ensure all sales and operational policies and procedures are followed and maintained.

Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.

Adhere to all policies and procedures with a focus on loss prevention and operational excellence.

Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.

Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes.

Prior Experience Needed
1-3 years of experience in a high volume, customer-driven retail environment.

Strong personal selling and customer relations experience, along with verbal and written communication skills.

Job Requirements
Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.

Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.

As a Tory Burch Sales Associate you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention.

Apply Online »

With more than 30 million visitors per year, Easton is the Midwest’s premier shopping, dining, and entertainment destination featuring nearly 300 best-in-class retailers alongside Columbus’ most exciting dining options, Ohio’s largest movie theatre, a world-class comedy club, and pedestrian-friendly open-air town squares, fountains, and parks.

*Easton is a TripAdvisor Certificate of Excellence recipient.

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160 Easton Town Center, Columbus, Ohio 43219
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