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Full-Time Customer Service Lead

Black Box Fix

AM or PM shift lead position. Managing staff. Handling customer issues and complaints. Ensuring team and kitchen are in sync and orders are properly cooked and expedited to customers.
• Monitoring attendance, tardiness and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Conducting performance reviews and sharing feedback with both upper management and team members
• Managing employees requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Maintaining restaurant flow and ticket times of order processing
• Maintaining restaurant cleanliness and sanitary conditions according to company standards
• Balancing cash drawers and preparing cash deposits
• Excellent communication and interpersonal skills
• Leadership skills like decision-making, motivation and goal-setting
• Strong problem-solving skills
• Exceptional organization and time management abilities
• Conflict resolution skills
• Customer service skills
• Ability to work as part of a team and collaborate effectively
• In-depth industry knowledge.
• Understanding of relevant health and safety regulations
• Comfortable with workplace technology like registers, scheduling software, inventory management software
• Basic math skills

Starting wage from $11- $15 per hour

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With more than 30 million visitors per year, Easton is the Midwest’s premier shopping, dining, and entertainment destination featuring nearly 300 best-in-class retailers alongside Columbus’ most exciting dining options, Ohio’s largest movie theatre, a world-class comedy club, and pedestrian-friendly open-air town squares, fountains, and parks.

*Easton is a TripAdvisor Certificate of Excellence recipient.

Copyright © 2021 Easton  (614) 416-7000
160 Easton Town Center, Columbus, Ohio 43219
Management Office Hours: 9 AM - 5 PM Mon. - Fri.
24-Hour Security located on Ground Level East Garage

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