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Concierge/Guest Services Associate

Easton

Easton, the #1 retail shopping experience in America, and located in Columbus, is looking for an experienced part-time Concierge Team Member.

The ideal candidate must have an exceptional customer service-oriented mindset and be capable of making every guest feel valued, have a contagious positive attitude, excellent verbal communication skills and previous retail customer service experience.

CORE FUNCTION & RESPONSIBILITIES
•Greet and engage guests and answer questions about Easton, stores and events.
•Process Easton gift card sales
•Daily end-of-shift balance/reconciliation
•Process Lost & Found items
•Maintain records of all guest comments
•Serve as liaison for guest recovery & reconciliation when needed
•Restock directories and umbrellas
•Cover shifts at Easton’s Shop/LAB store
•Special projects and promotions

COMPETENCIES
•Exceptional customer service skills
•Contagious positive attitude
•Excellent verbal communication skills
•Retail store/customer service experience required
•Computer and POS proficient
•Must enjoy fast paced, high energy environment
•Flexible availability

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

REQUIRED EDUCATION AND EXPERIENCE
•High School diploma
•Strong computer skills including Excel, Word, and Outlook.

If you are interested in applying, please send resume to: dgorsky@steiner.com

With more than 30 million visitors per year, Easton is the Midwest’s premier shopping, dining, and entertainment destination featuring nearly 300 best-in-class retailers alongside Columbus’ most exciting dining options, Ohio’s largest movie theatre, a world-class comedy club, and pedestrian-friendly open-air town squares, fountains, and parks.

*Easton is a TripAdvisor Certificate of Excellence recipient.

Copyright © 2020 Easton  (614) 416-7000
160 Easton Town Center, Columbus, Ohio 43219
Management Office Hours: 9 AM - 5 PM Mon. - Fri.
24-Hour Security located on Ground Level East Garage

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