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Easton Ambassador

Easton

As an Ambassador you are the primary point person for engaging and interacting with the visitors who are seeking information, assistance and directions to shopping & dining venues while at Easton Town Center. Ambassadors are personnel that engage the visitors entering the center to include helping them find their destination and address concerns they may have. You will work closely with the Easton Security Team to ensure all visitors adhere to the code of conduct and parental escort policy.

This individual will:
· Calibrate with all Easton staff members to facilitate a safe, clean shopping environment
· Greet and interact with all visitors and provide Customer service
· Have a well-rounded understanding/knowledge of the Easton Town Center property
· Provide feedback and suggestion opportunities to Easton management office
· Provide resolutions for all visitors concerns that may arise

Job Responsibilities:
a. Build relationships with tenants and Easton staff members, with the mind set of always being able to assist the visitors
b. Respond to visitors’ complaints, concerns, suggestions and answer any questions they may have.
c. Enforce the Code of Conduct. These rules include behavior, clothing/attire, disruption and acts that are prohibited.
d. Enforce the Parental Escort Policy. This includes but not limited to engaging the juvenile guest if gathered up in groups of 4 or more, verifying proper identification proving age appropriate and supervising the community room if there is a need.
e. See something say something by communicating with Easton Security and Columbus Police Department via verbal and radio communications.
f. Building and maintaining a unified relationship with Easton Security and Columbus Police Department officers on duty

Skill qualification requirements:
a. Strong verbal communication
b. Experience working with youth / minors preferred
c. Work in a fast-paced environment that requires patience and follow up with all visitors and staff members
d. Able to physically walk, stand and / or climb stairs for 3-4 hours
e. Able to work weekends (Friday & Saturday 5-9) as assigned. Availability to work extra weekends if needed.
f. Dependable
g. Professionalism

To apply, please send resume to dgorsky@steiner.com

With more than 30 million visitors per year, Easton is the Midwest’s premier shopping, dining, and entertainment destination featuring nearly 300 best-in-class retailers alongside Columbus’ most exciting dining options, Ohio’s largest movie theatre, a world-class comedy club, and pedestrian-friendly open-air town squares, fountains, and parks.

*Easton is a TripAdvisor Certificate of Excellence recipient.

Copyright © 2020 Easton  (614) 416-7000
160 Easton Town Center, Columbus, Ohio 43219
Management Office Hours: 9 AM - 5 PM Mon. - Fri.
24-Hour Security located on Ground Level East Garage

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