TODAY’S HOURS: 10 AM - 9 PM See All Hours » · Guest Services (614) 337-2200 · Directions »



Shop/LAB Brand Representative


Easton is searching for Brand Representatives to work in its innovative Shop/LAB retail experience. Shop/LAB is a 'test lab' for digital or out of market retailers in a fully equipped, plug-and-play store environment. Shop/Lab provides the ability to test the interest of customers and viability of the brand. It integrates the latest tech-enabled retail into a "brick-and -mortar" experience.

The Shop/LAB associate is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale.

o Customer Experience - Interacts with customers to ensure they have an outstanding experience. Anticipate store needs, reads body language and picks up on cues to help customers. Keeps up-to-date on merchandise and uses suggestive selling skills to share this knowledge with customers. Delivers an in-store experience focused on the customer, ensuring a fast, easy and exciting shopping experience resulting in an increase in sales.
o Communication - Develops good working relationships with others. Keeps managers informed of customer merchandise and business flow issues. Communicates with others in a timely and appropriate manner. Respects and values diversity of others.
o Opening and Closing of Store - Responsible for the secure opening and closing of store—following specific guidelines that will be provided.
o Sales Floor – Cleans, organizes, and maintains store & store inventory.
o POS System – Responsible for understanding all functions of Shopify. Training and guidelines for this will be provided.
This key role is responsible for partnering with Easton’s management and the Shop/LAB tenant. The person in this role will maintain our Easton Standards while also adapting to the standards of the current tenant.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is regularly required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

o Part-time position
o Previous retail experience is required.

This is a part-time position and hours of work and days will fluctuate based on need of the store and holiday seasons. Day, evening and weekend work are required as job duties demand.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Please submit resume to

With more than 30 million visitors per year, Easton is the Midwest’s premier shopping, dining, and entertainment destination featuring nearly 300 best-in-class retailers alongside Columbus’ most exciting dining options, Ohio’s largest movie theatre, a world-class comedy club, and pedestrian-friendly open-air town squares, fountains, and parks.

*Easton is a TripAdvisor Certificate of Excellence recipient.

Copyright © 2020 Easton  (614) 416-7000
160 Easton Town Center, Columbus, Ohio 43219
Management Office Hours: 9 AM - 5 PM Mon. - Fri.
24-Hour Security located on Ground Level East Garage

Fill out my online form.