THE PARKING GARAGE NORTH OF MACY’S IS CLOSED FOR THE CONSTRUCTION OF TWO ADDITIONAL LEVELS.

PLEASE USE FENLON PARKING GARAGE FOR MACY’S PARKING.

TODAY’S HOURS:  10 AM - 9 PM See All Hours » · Guest Services (614) 337-2200 · Directions »

  

Jobs

Operations Lead

Occasionally Yours

Reporting to the Store Manager and Assistant Manager, the Senior Staff Associate is responsible for leading operations in the store while meeting Shops By Todd, Inc. expectations for selling and service, sales floor leadership, store operations, visual merchandising, and promoting a team environment.

PRINCIPAL DUTIES & RESPONSIBILITIES/ ESSENTIAL FUNCTIONS
- Lead store while completing operational tasks daily, quickly, and efficiently
- Executes all receiving, transferring, and stock management directed by the management team
- Scheduled opposite of the store operations manager
- Welcomes customers by greeting them and offering assistance
- Directs customers by using Shops By Todd, Inc. Departments way of selling and suggesting additional items
- Advises customers by providing information on products
- Helps customers make selections by building customer confidence and offering suggestions/opinions
- Consistently maintaining personal Key Performance Indicators (KPIs) metric as well as store daily goals
- Execute merchandising strategies through partnership with management team
- Execute visual excellence by ensuring all directives and standards are maintained
- Participate in development of operations with associates by leading by example
- Inspires trust by maintaining a respectful work environment, modeling ethical behavior, fostering open communication and maintaining confidential information
- Demonstrate accountability by accepting responsibility for personal and team results leads by example
- Manage change through communication and positive support for all company initiatives
- Perform all other related projects and/or duties assigned by management team
- Documents sale by creating or updating customer profile records.
- Processes payments by totaling purchases, processing cash, credit, debit or other credit cards
- Keeps clientele informed by notifying them of preferred customer promotions and future merchandise of potential interest







- Contributes to team effort by accomplishing related results as needed
- Follows posts and updates listed on the SHOPS BY TODD, INC. Employee Facebook Page, SBT, Inc.
- Follows company guidelines for dress code as listed in the employee handbook
- Maintain cleanliness of store through daily chore list
- Store lead when assistant and store manager are not present by delegating and directing sale associates according to store policies
- Responsible for store opening and/or closing procedures; including but not limited to setting the store for next business day, opening and closing registers and handling nightly deposits
- Reporting to management of any issues or concerns that may arise immediately

POSITION SKILLS AND QUALITIES
- Minimum 2 years leadership experience
- Excellent customer service and selling skills
- Team oriented with strong interpersonal skills
- Strong merchandising/visual skills
- Strong operational skills
- Ability to solve problems and manage conflict
- Detail oriented, conscientious, thorough and reliable
- Excellent prioritization and time management skills
- Extreme flexibility and adaptability to meet business needs
- Excellent verbal and written communication skills
- Strong working knowledge of POS systems, Word and Excel preferred

REQUIRED QUALIFICATION AND SKILLS
- Available to work a minimum of three shifts a week, including one weekend shift with flexibility to work nights, weekends and holidays
- Available to work during peak business periods of the days/nights/weekends leading up to Mother’s Day, after Thanksgiving and up to New Year’s, as well as key sales events such as Special Store Events, Vera Bradley Launches, Pandora Bracelet Events, Ring Promotions, etc. Requested times off are not available during these peak business periods
- Exceptional customer service and people skills
- Strong verbal communication
- Strong product knowledge
- Ability and willingness to learn the SHOPS BY TODD, INC. Way of Selling
- Ability to meet daily sales goals





PHYSICAL DEMANDS
- Physical effort is required which may involve long periods of standing, walking or bending.
- Ability to lift or move material weighing up to 20-40 pounds.

WORKING CONDITIONS
- Normal Office and Store Conditions

With more than 30 million visitors per year, Easton is the Midwest’s premier shopping, dining, and entertainment destination featuring nearly 300 best-in-class retailers alongside Columbus’ most exciting dining options, Ohio’s largest movie theatre, a world-class comedy club, and pedestrian-friendly open-air town squares, fountains, and parks.

*Easton is a TripAdvisor Certificate of Excellence recipient.

Copyright © 2019 Easton  (614) 416-7000
160 Easton Town Center, Columbus, Ohio 43219
Management Office Hours: 9 AM - 5 PM Mon. - Fri.
24-Hour Security located on Ground Level East Garage

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