A Style Guide is an expert on Indochino style, design, quality, and service, who drives business by providing an exceptional customer experience to all new and existing clients while also supporting the overall operational needs of the showroom.
•Provide consistent personalized service to every customer to meet their individual needs
•Reach and exceed all metric based goals, including appointment numbers, sales targets, AOV and conversion
•Build strong, lasting relationships on behalf of Indochino with high value customers in the area to increase high value client base
•Maintains positive, respectful, professional work environment
•Provide feedback, ideas, and new initiatives to Showroom Manager, and have a voice on how we continue to build the showroom concept at Indochino
•Assist retail operations department and marketing department in all retail initiatives in the showroom
•Solve problems with initiative, by asking questions, and by not waiting for someone to do it for you. Be an entrepreneur!
•Strong selling skills, passion for menswear, and experience working in a clientele based environment.
•Customer service oriented with a natural desire to care for the needs of others
•Strongly identifies with the Indochino brand and wants to help grow the Showroom concept
•Strong problem solving ability coupled with excellent time management and organizational skills
•Deep desire to put drive & effort into your work
•Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred
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