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Key Holder, Part-time


To deliver the highest standards of customer service by following the DAVIDsTEA experience and to positively and effectively contribute to a teamwork environment. A DAVIDsTEA key holder is accountable for opening and/or closing the store, ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor.

·Adhere to the DAVIDsTEA experience and deliver unparalleled customer service. Educate customers about the world of tea, DAVIDsTEA blends, products and accessories
·Act as floor supervisor in management absence to ensure the store procedures and steps of the experience are being followed
·Contribute to a positive, fun and professional team environment
·Be a leader in executing store operational duties and ensure that the proper procedures are followed when opening and/or closing the store
·Actively work to increase customer traffic and reach sales goals through sampling and community initiatives
·Maintain store aesthetic by cleaning, stocking, organizing and following merchandising plans
·Cash handling duties
·Stay up-to-date with product knowledge, company information, launches and campaigns, and ensure that the Tea Guides are up-to-date as well
·Relay all promotions, events and applicable company communications to customers
·Adhere to the FoodSafe principles and internal guidelines of drink preparation and workplace safety guidelines
·Communicate any quality control, maintenance, procedural or operational concerns to reporting supervisor

•Customer Focus
•Integrity & Trust
•Interpersonal Savvy

·Customer service
·At least 1 year in retail sales

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With more than 26 million visitors per year, Easton is the Midwest’s premier shopping, dining, and entertainment destination featuring nearly 300 best-in-class retailers alongside Columbus’ most exciting dining options, Ohio’s largest movie theatre, a world-class comedy club, and pedestrian-friendly open-air town squares, fountains, and parks.

*Easton is a TripAdvisor Certificate of Excellence recipient.

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160 Easton Town Center, Columbus, Ohio 43219
Management Office Hours: 9 AM - 5 PM Mon. - Fri.
24-Hour Security located on Ground Level East Garage

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