OVERVIEW
Primary responsibility of a Keyholder of Hot Topic and Torrid is to act in absence of the Store Manager (SM) and Assistant Store Manager (ASM) in leading the store to achieve the store objectives with regards to sales, shrink, and opening procedures, and serve customers.
ACCOUNTABILITIES
Leadership
- Demonstrates the 5 Basic Management Skills
- Participates in creating a team environment which fosters loyalty
- Works and communicates well with others, regardless of position, to achieve best results
- Provides clear and effective direction to staff in absence of SM and ASM
- Appropriately represents the store to the internal and external contacts in the absence of SM and ASM
- Understands store sales plan and comp sales goals, and helps drive sales by increasing UPT and ADT
- Maintains professionalism at all times
- Coaches new Sales Associates as needed to help them quickly get acclimated to their job
- Takes responsibility for own performance and consistently meets commitments
Customer Service
- Uses Customer Services Steps
- Provides a shopping experience that will encourage customers to return by demonstrating good product knowledge,
friendly personal presentation, and professional handling of difficult situations - Covers the zone assigned, raises any coverage concerns to SM or ASM, and ensures each zone is covered properly when
SM and ASM are not available - Performs management cash register functions as required and ensures accuracy and efficiency
Merchandise Presentation - Assists planogram changes including store map, wall, fixture, merchandising mix, etc.
- Leads the morning walk through and prepares daily to-do list in absence of SM and ASM
- Coordinates placement of new receipts in absence of SM as ASM
- Follows the visual standards for proper presentation, and housekeeping standards or cleanliness and neatness
- Communicates fashion trend information to management and respective HQ partners
Loss Prevention
- Complies with loss prevention policies and procedure
- Assists in managing store shrink within company guidelines and goals
- Is aware of activities on the selling floor, informs management of suspicious activities and appropriately responds to
these activities as necessary - Communicates cash over/shorts to management, performs mid-day audits and researches discrepancies
Administration/Operations
- Understands and complies with Company policies and procedures
- Maintains all paperwork administration in an organized manner
- Leads the opening procedures in absence of SM and ASM
- Maintains organization of backroom including handling receipts, stocking and arranging products and supplies
- Performs other duties as assigned
Experience & Education
- Minimum 6 months of retail store experience
- Knowledge of music and fashion
- Minimum of high school graduate or GED equivalent
Competencies & Skills
- Demonstrated excellent customer service skills
- Excellent verbal and good written communication skills
- Can do attitude and a team player
- Strong time management skills and able to shift priorities as needed
Physical Requirements (with or without reasonable accommodation)
- Able to stand and walk around during scheduled hours
- Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50 pounds
- Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.
- Able to use store equipment including cash registers, sensors, cutters, scissors, hand truck, etc.
- Able to remain calm and focused under pressure