At The North Face we dare to lead the world forward through Exploration. We were born to Explore. We were born to Disrupt. We were born to Lead.
The North Face is the premier exploration company in the world. Founded in the counterculture of Berkeley, CA in 1966 we have a long and storied legacy of enabling exploration, loving and protecting wild places, and creating iconic and technically advanced product.
We believe that exploration is a mindset – both on the mountain and off the mountain – and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places and people.

Our values:

• Love wild places
• Spark curiosity
• Dare to disrupt
• Create community
• Lead with integrity

By joining The North Face, you will help provide the best gear for our athletes and the modern-day explorer. You will also have the opportunity, tools and environment to more deeply explore the world around you and make meaningful, lasting connections.

What You Will Do
A Guide (Brand Ambassador) is the face of the brand to our retail customers and is responsible for creating a best in class customer experience in the store. As a Guide, you will actively engage with a diverse and often large group of people, using your product, brand, activity and community knowledge to ensure each customer has a memorable positive experience in the store. You will serve as part of a team ensuring that customer engagement is the top priority, while also assisting in the daily visual and operational maintenance of the store.

How You Will Make A Difference

• Utilize all store programs including but not limited to The Customer Experience Program, Product and Activity based learning models to provide a high level of personalized customer engagement
• Serve as a one stop resource for customers providing them with relevant product, community, and activity based knowledge and recommendations
• Demonstrate a willingness to learn and to share relevant activity, community, and product knowledge to create a memorable and valuable experience for the customer
• Achieve sales and productivity goals by utilizing all available resources to meet the customers’ needs
• Assist in the execution and maintenance of visual directives and standards, including but not limited to merchandise presentation, housekeeping, product replenishment
• Assume cashier duties as needed
• Assist in the execution of all Loss Prevention initiatives
• Assist in the overall visual and operational maintenance of the store

What You Bring

• High School Diploma or GED preferred
• Ability to genuinely and comfortably engage with a diverse group of customers
• Excellent written and verbal communication skills
• Knowledge, experience and/or willingness to learn about the products, activities, community relevant to the store’s customer base
• Attention to detail
• Ability and desire to provide a highly engaging customer experience through individual service, conversation and relationship building
• Regularly interacts with the public in an often crowded and noisy interactive store environment
• Excellent verbal and written skills
• Proficient computer skills including word processing, spreadsheets, and software programs
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to stand; walk; use hands and fingers to handle and feel objects, tools, or controls; and stoop, kneel, crouch, or crawl.
The employee is occasionally required to climb and balance. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus