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Today's hours are 10am to 9pm

The North Face | Guide (Associate)

North Face

Part-time.

By joining The North Face, you will help provide the best gear for our athletes and the modern-day explorer. You will also have the opportunity, tools and environment to more deeply explore the world around you and make meaningful, lasting connections.

What You Will Do

  • A Guide (Brand Ambassador) is the face of the brand to our retail customers and is responsible for creating a best in class customer experience in the store. As a Guide, you will actively engage with a diverse and often large group of people, using your product, brand, activity and community knowledge to ensure each customer has a memorable positive experience in the store. You will serve as part of a team ensuring that customer engagement is the top priority, while also assisting in the daily visual and operational maintenance of the store.

How You Will Make A Difference

  • Utilize all store programs including but not limited to The Customer Experience Program, Product and Activity based learning models to provide a high level of personalized customer engagement
  • Serve as a one stop resource for customers providing them with relevant product, community, and activity based knowledge and recommendations
  • Demonstrate a willingness to learn and to share relevant activity, community, and product knowledge to create a memorable and valuable experience for the customer
  • Achieve sales and productivity goals by utilizing all available resources to meet the customers’ needs
  • Assist in the execution and maintenance of visual directives and standards, including but not limited to merchandise presentation, housekeeping, product replenishment
  • Assume cashier duties as needed
  • Assist in the execution of all Loss Prevention initiatives
  • Assist in the overall visual and operational maintenance of the store

What You Bring

  • High School Diploma or GED preferred
  • Ability to genuinely and comfortably engage with a diverse group of customers
  • Excellent written and verbal communication skills
  • Knowledge, experience and/or willingness to learn about the products, activities, community relevant to the store’s customer base
  • Attention to detail
  • Ability and desire to provide a highly engaging customer experience through individual service, conversation and relationship building
  • Regularly interacts with the public in an often crowded and noisy interactive store environment
  • Excellent verbal and written skills
  • Proficient computer skills including word processing, spreadsheets, and software programs
  • Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays

Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to stand; walk; use hands and fingers to handle and feel objects, tools, or controls; and stoop, kneel, crouch, or crawl.

The employee is occasionally required to climb and balance. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus

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