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Express | Operations Expert

Express and Express Men


Express is seeking a Retail Operations Expert to join our team.

The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized.

Key Responsibilities
Providing coaching and training for stockroom associates as needed.
Process shipping and receiving orders according to Express time and efficiency standards.
Replenish product as needed.
Process freight and sensor product.
Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
Coordinate product pricing and markdowns.
Provide check-out support to customers as needed.
Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
Share information on product, promotions, and loyalty programs.
Assist Sales Associates during onboarding and training.
Assist with product launches changes according to company SOP.
Assist customers as needed on the sales floor with locating product and/or online orders
Deliver on all aspects of the customer experience model.
Other essential functions may occur as directed by your supervisor

Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience 0 – 2 relevant job experience – minimum 6 months
Meets defined availability criteria, including nights, weekends and non-business hours
Proficient in use of technology (iPad, registers)

Critical Skills & Attributes
Demonstrates strong customer service skills
Strong verbal and written communication skills specifically with customers, sales leadership team and associates
Demonstrated collaborative skills and ability to work well within a team
Ability to multitask and handle multiple customers and/or processes at once

Benefits and Compensation
Express, Inc. offers a range of benefits to help protect full-time associate’s health and long-term financial security including:
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide .

Native Americans receive preference in accordance with Tribal Law.

If you are a member of a federally recognized Native American tribe, information regarding the Mashantucket Pequot Tribal and Native American Preference Law (Title 33, M.P.T.L.) can be found here. Click here to Review.

If you believe there has been a violation of the Mashantucket Pequot and Native American Preference Law, please contact the Express Ethics Hotline at 1-877-571-9743 or or Associate Relations at

In order to be considered for a position, all candidates must apply for this job online to complete the application process.

An equal opportunity employer, Express, Inc. does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. Express, Inc. only hires individuals authorized for employment in the United States. Express, Inc. is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a listed job position, please call 1-800-964-9793 and say ‘Associate Relations’ or send an e-mail to and let us know the nature of your request and your contact information.

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