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Cheryl’s Cookies | Customer Service Specialist


Position Summary –
As one of the fastest growing entities of 1-800-Flowers, we at Cheryl’s Cookies Retail locations pride ourselves not only on our ability to serve, please, and retain our customer base by providing first class, face to face customer service, but also by developing great working relationships with our fellow associates, loyal customer base, and corporate employees. Here at Cheryl’s Cookies, customers get to know us by name, fellow associates become fast friends, and the managers are here to help and support your goals. Correct and in-detail training is priority. Consistent check in’s and on the spot coaching create a low stress, high functioning environment for our associates to learn and thrive in. Join our team and welcome to the Cheryl’s Family. Never did work taste so sweet.

Position Responsibilities –
– Greeting and interacting with all types of customers
– Upholding our safety standards set by our corporate, government, and CDC officials
– Showcasing our amazing products and teaching our visitors how to shop our store by leading them through the buying process
– Asking open ended questions while conversing with the customers so you can learn what their needs are
– Making the shopping experience memorable by providing correct, helpful, and instant knowledge of our product
– Going above and beyond the service expectations of the customers during every interaction
– Helping the customers add to their gifts or take-home purchases by using suggestive selling techniques
– Taking orders correctly and completely in person and over the phone, including large client orders
– Thanking the customer for their purchase, no matter how small

Position Requirements –
– Excellent customer service skills
– Reliable transportation
– Positive attitude and disposition
– Legible handwriting skills
– Ability to be on your feet at least 8 hours at a time
– Ability to lift at least 25lbs
– Adaptability
– Knowledge of appropriate phone etiquette
– Extensive team work experience
– Good problem-solving skills

Position Amenities –
– 30% off of regular priced products year round
– 50% off of regular priced products during certain weeks throughout the year
– Employee referral bonus
– Commission opportunities
– Flexible schedules

Please bring your resume to the Easton location and submit in person.

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