Security | Lost & Found
We call our security officers Guest Assistance personnel. Our Guest Assistance personnel wear white shirts with dark blue uniform pants and have silver and gold badges pinned to their shirts. They are equipped with shoulder radios. Guest Assistance personnel walk all areas of the property as well as monitor activity in common areas via security cameras. They respond to your requests for assistance from the Call For Assistance stations located throughout the property.
Our Call For Assistance stations are illuminated from above by a blue light and are welcome for your use in non-emergency situations if, for example, you simply have questions about how to get from one place to another or need assistance of any kind. Pressing the button on the Call For Assistance box will connect you by voice with Easton's Guest Assistance dispatch center.
Our Guest Assistance personnel are many in number and are committed to making your visit with us a pleasant one. They are here to help you with minor inconveniences you may encounter as well as to assist you, and our tenants, in matters of health and safety.
If you see or experience anything you consider to be unusual or unsafe, we earnestly request that you report it immediately to one of our Guest Assistance personnel so we can address the issue quickly. To report something, please use the Call For Assistance station; contact a Guest Assistance team member you see; or, telephone the Guest Assistance office, 24 hours a day, at (614) 416-7001.
Our Guest Assistance personnel are charged with enforcing the Easton Code of Conduct and our Parental Escort Policy. Both of these policy statements can be accessed on this website within the General Easton Information section.
The Guest Assistance personnel are ready to assist you in the event of the following problems:
- Jumpstarts - If your battery fails, we will provide a battery jump. A release form must be signed prior to this service.
- Lost Vehicles - If you need help locating your parked vehicle, we are available to assist.
- Lost Children - Our Guest Assistance personnel will immediately help whenever a child is reported lost while visiting Easton. Please notify a Guest Assistance team member in uniform, use one of the "Call For Assistance" stations, or, telephone our Guest Assistance office at (614) 416-7001.
- Escort to Vehicle Services - Contact the Guest Assistance office in person, by telephone at (614) 416-7001, or, by using any Call For Assistance box on the property.
Lost & Found
The Lost & Found Department is located at the Guest Services Desk inside the Easton Station Building, under the AMC Theatres escalators. Lost items are held for 30 days, then are donated to charitable organizations.
We recommend that you also contact merchants you visited while at Easton. If they have your property they may not have turned it in to the Guest Services Desk and may be holding it in the event you return.
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