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Safety Protocol for Easton

Easton Town Center is open for business with our #1 priority being the safety and wellness of our employees, guests, vendors and partners. We are in full support of, and in compliance with, the recent state safety orders and have implemented new protocols to ensure we are followed including the state-wide curfew and have updated our Code of Conduct accordingly. We’ve taken extra precautions, implemented rigorous safety policies and created safer environments for shopping, dining, and experiencing everything Easton has to offer. Our retailers, restaurants, grocers, and entertainment venues are also working around the clock to provide a safe experience for guests at this most critical time of the year. 

Easton Property / Common Areas

In our common areas, we have implemented the following:

  • Stringent and rigorous daily cleaning and hospital-grade disinfecting of all common areas/high-touch surfaces, restrooms, directories, escalators, staircases, parking meters, etc.
  • Housekeeping staff is being outfitted with gloves and masks at all times.
  • Hand-sanitizing stations are located throughout the entire property – interior and exterior.
  • A modified Code of Conduct Policy requiring face coverings on property from the hours of 11am - 1pm Monday thru Saturday and 12-2pm on Sundays to protect the vulnerable population (this includes outdoor areas). Per the State of Ohio's mandate, face coverings are required in our Station Building, and all stores, restaurants, and entertainment venues. All guests, employees, vendors and partners must wear face coverings in common area spaces during these hours, while still adhering to 6-ft of physical distance. Face coverings are strongly recommended during all hours in all common areas, including parking garages and parking lots, on property. Exceptions will be made for those with religious reasons or medical conditions who are unable to wear a mask or face covering and those under the age of two. 
  • A modified Parental Escort Policy stating that youth under 16 years of age MUST be accompanied by parent or legal guardian over the age of 21 on Easton property 24/7. This policy was enacted Spring of 2020.
  • Vigilantly enforced gathering restriction of the existing No Loitering Policy of 4 or more people together.
  • Digital touchscreen and hand-held directories are not available for the time being. For an interactive map of the property, download the MyEaston app or visit EastonTownCenter.com.
  • Interior Station Building automatic and manual door entries are propped open to allow for no-touch access and natural air flow/circulation, where possible.
  • Elevators have marked, physical distancing signage.
  • Interior staircases (grand and other) have marked signage with restricted one-way traffic flow, to ensure physical distance separation, where applicable.
  • Fountains are running, but the Town Square Fountain will not operate as a Splash Pad, until we are safely able to do so.
  • Public Restrooms: 
    • Doors are propped open, if not open already, to allow for no-touch access and natural air flow/circulation
    • Some sinks and urinals are closed/marked off to maintain a 6-foot distance
    • Retrofitting of manual flushing handles, soap dispensers, and sinks to become automatic, where possible
  • Trolley and BuggE transportation services have been temporarily suspended. 
  • Limited seating areas are in place to adhere to physical distancing requirement.

All rules and guidelines listed above are subject to change based on requirements put forth by the State of Ohio and the Department of Health.

Easton Retail and Restaurants Spaces

Our Retailers and Restaurants are allowing occupancy based on a 6' distancing requirement. They are implementing the following:

  • Mask mandate signage on their entries and enforcement of mask wearing in their spaces.
  • Touchless payment options and pick-up and curbside pick-up which is located at 35+ locations around property.
  • Partnership with CbusShops for express delivery of Easton purchases.
  • Participation in our digital line queueing system to cut down on line congestion. Look for the QR codes on the windows of participating retailers.
  • Displaying of signage stating maximum occupancy.
  • Daily stringent and rigorous cleaning and hospital-grade disinfecting of space/high-touch surfaces and restrooms.
  • Ensuring their employees and guests are wearing face coverings in their space. 
  • Providing hand-sanitizing pumps at all cash wrap locations.
  • Maintaining that all new deliveries and returns should be quarantined 24-36 hours prior to being displayed when necessary.
  • Propping of front doors to allow for no-touch access and natural air flow/circulation, when possible.
  • Providing physical distance marking throughout the space/fitting room areas, if applicable.
  • Following all Center guidelines for providing shopping hours for at-risk populations. 
  • Monitoring / counting of guests at door.
  • Monitoring queuing if a line should form and ensuring 6-foot distancing (as marked outside the store).
  • Restricting entries/access points based on availability to monitor.
  • Any and all other safety precautions put forth by their corporate policies (i.e. temperature checks before entering)

All rules and guidelines listed above are subject to change based on requirements put forth by the State of Ohio and the Department of Health.

Easton Corporate Office Tenant Spaces

Our Easton Corporate Office Tenants are implementing the following:

  • Required Face Coverings for all employees and guests to include: Common areas (both interior and exterior), private office suites, parking garages and parking lots. We understand this is beyond the Governor’s guidelines, but we are doing this to protect the most vulnerable populations, and we will continue to review and amend the policy as the situation changes.
  • Daily stringent and rigorous cleaning and disinfecting of space/high-touch surfaces and restrooms using hospital-grade disinfectant.
  • Housekeeping staff is being outfitted with gloves and masks at all times.
  • Increasing portering frequencies (3 times per day during business hours).
  • Placement of hand-sanitizing stations throughout all the common areas and high touch points in lobbies, elevators, and outside of restrooms.
  • Public Restrooms: 
    • Doors are propped open, if not open already, to allow for no-touch access and natural air flow/circulation
    • Some sinks and urinals are closed/marked off to maintain a 6-foot distance
    • Retrofitting of manual flushing handles, soap dispensers, and sinks to become automatic where possible

All rules and guidelines listed above are subject to change based on requirements put forth by the State of Ohio and the Department of Health.

Easton Management Office

Our Easton Management offices located in the Station Building will follow all Easton Corporate Office Tenant Spaces requirements listed above. In addition, we have also implemented the following: 

  • Security officers have been provided with N95 masks for any “in person” contact with guests outside of vehicles.
  • Phasing of employee shifts.
  • Our management office personnel have been issued PPE in the form of masks, face shields, thermometers, sanitary wipes and hand sanitizer stations.
  • Only essential visitors and vendors are allowed into the management office space.
  • All employees are self-monitoring for illness.

Our Office Management team remains ready to serve you and Easton Security is also reachable 24-hours, 7-days per week. Please call (614) 416-7000 or visit EastonTownCenter.com for more information.

With more than 30 million visitors per year, Easton is the Midwest’s premier shopping, dining, and entertainment destination featuring nearly 300 best-in-class retailers alongside Columbus’ most exciting dining options, Ohio’s largest movie theatre, a world-class comedy club, and pedestrian-friendly open-air town squares, fountains, and parks.

*Easton is a TripAdvisor Certificate of Excellence recipient.

Copyright © 2020 Easton  (614) 416-7000
160 Easton Town Center, Columbus, Ohio 43219
Management Office Hours: 9 AM - 5 PM Mon. - Fri.
24-Hour Security located on Ground Level East Garage

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